What 24-hour water damage response actually means
in California
The first hour after a water event matters more than every hour after.
📞 ACTIVE EMERGENCY? CALL NOW (855) 633-5065Don't pay out of pocket — direct insurance billing
Most major insurance policies cover water damage restoration. We bill the carrier direct so you avoid paying out of pocket. You typically owe only your deductible.
Plus most other California carriers. Tell dispatch your carrier when you call.
The short answer
Real 24-hour water damage response means a crew on-site in 60 minutes or less, any hour, any day. What you do in the first hour determines whether the job is $2,000 or $10,000. Below: what to shut off, what to photograph, what to move, when to stop trying to handle it yourself.
Active leak right now? Stop reading and call dispatch. Every hour costs ~$40 in extra damage.
The first 60 minutes
Decisions made in the first hour determine whether the job is $2,000 or $10,000.
Step-by-step
- Shut the source. Water main if supply line.
- Cut power to wet rooms. Breaker only.
- Photograph everything. Before moving anything.
- Move dry valuables. Lift wood furniture onto blocks.
- Call 24-hour restoration crew.
Free phone estimate. No paperwork.
Tell dispatch your situation, get a price range, decide. 24/7 live agent.
📞 Call dispatch — 11 sec avg (855) 633-5065Insurance claim? We bill direct.
Most California homeowners pay only their deductible. We document everything to insurance-adjuster standard so claims don't get pushed back.
How the claim flow works
- Call us first. We dispatch and start mitigation. Your policy requires immediate action to limit damage.
- We document on arrival. Moisture readings, photos, scope of work. The same evidence package adjusters use.
- You file the claim. Or we help. Most carriers will speak directly to our office with your authorization.
- We bill the carrier direct. You pay your deductible only, in most cases. No upfront charge for emergency mitigation.
Time-sensitive: California policies have "duty to mitigate" language. If you wait too long to call a restoration company, the carrier can deny part of the claim for damages that spread during your delay. Call within 24 hours of discovery.
Typical SoCal job range
Free on-site assessment. No call-out fee. Final number locked before any work begins.